POSITION: Director of Youth Services 

Position Summary: Reporting to the Executive Director (ED), the Director of Youth Services is responsible for the success and growth of St. Paul Youth Services’ early intervention programs, including the school-based Behavior Intervention Program, YouthPower, and Pre-Charge Diversion Program. The Director of Youth Services is responsible for program planning, delivery, and growth; staff management and development; and quality control and evaluation. Along with the ED, the Director of Youth Services is responsible for maintaining positive and productive relationships with current and prospective program partners and for promoting awareness of and advancing St. Paul Youth Services’ mission, approach, programs, services, and impact. 

Reports to: Executive Director Status: Full-time, Exempt 

Salary: $57,500 - $65,000 Responsibilities 

Program Leadership: 

 Lead, plan, operationalize, and ensure successful delivery of early intervention programs. 

 Measure program performance and ensure quality of service: establish consistent, objective standards of excellence and report on them monthly, quarterly, and annually via a dashboard. 

 Maintain productive relationships with program partners with the goal of satisfactory program delivery, identifying opportunities for feedback, improvement or expanded services, and measuring impact. 

 Inform the ED of any change in trends that may impact programming or funding life cycles. 

 Operate as the resident expert and share with ED and key stakeholders on a regular basis regarding program changes to emerging issues and lessons learned. 

 Ensure all aspects of programs align with St. Paul Youth Services’ goals, values, and approach. 

 Promote program growth through expansion, enhanced services, and cultivating new partnerships. 

 Jointly design new programming and contribute to new program proposals in conjunction with the leadership team and program staff. 

 Develop and implement strategies to bring all programs in alignment with St. Paul Youth Services’ mission, approach, and values. Align standards and streamline processes across programs. 

 Design and participate in cross-team training opportunities to share practices and improve collaboration. 

 Review services on an ongoing basis and identify upcoming opportunities, areas for improvements, and barriers to service in weekly/bi-weekly check-ins with the ED. 

 Stay abreast of industry trends and identify and implement best practices. 

 Other duties as assigned. 

Staff Leadership and development 

 Supervise all program supervisors and/or staff, working closely with them to strengthen programming ensuring performance standards and achieving program metrics. 

 Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation, growth, and goal setting for all programs and employees. 

 On an ongoing basis work with staff to evaluate and elevate skills, experience, and development needs for career growth. 

 Provide leadership on staff development across programs with a particular focus on skill building, in accordance with St. Paul Youth Services’ model, values, and approach. 

 Instill a sense of responsibility and pride in position ownership among team members by modeling engaging leadership and oversight of individual and organizational performance standards and modeling St. Paul Youth Services’ values and approach. 

 Participate in the recruitment, hiring, training, and orientation of program staff members. 

Sharing Program Info, Platforms, & Expertise 

 Represent the organization at meetings, events, and conferences as approved by the ED to position St. Paul Youth Services’ as an industry expert, innovative leader, and valuable service partner. 

 Present to the board, funders, and partners as requested by the Executive Director. 

 Contribute to project and funding proposals as requested by the Executive Director. 

 Share expertise and St. Paul Youth Services’ best practices through channels as/when approved by the ED. 

 Create opportunities to develop and spotlight the expertise and best practices of program staff. 

 Identify opportunities to amplify youth voice and for youth to build and exercise their power. 

 Partner with and communicate with families as loving experts. 

Reporting & Administration 

 Participate in budgeting, training, strategic planning; work planning, and other management-level efforts as needed by the Executive Director. 

 Create reports to serve as a communication channel between Program Director and Executive Director. 

 Develop and generate reports that are complete and accurate, to assist the ED to draw conclusions, make inferences, and support the decision making process. 

 Generate reports to include factual and up to date data, which gives the newest information on the status and progress of the programs and deliverables. 

 Organize the flow of data to be coherent, for straightforward comprehension of information. 

 Develop, maintain, and train staff on hard copy and electronic filing system in compliance with HIPAA. 

 Serve as an in-house expert and training resource for staff in utilizing the existing program database. 

 Oversee the management, training, and use of the programs database to ensure compliance with procedures and protocol and compliance with HIPAA and other policies. 

 Develop reporting procedures and protocol to ensure program metrics are met, reporting documentation is designed and completed to ensure transparency, enterprise risk management, and fulfill funder requests. 

 Enter information into the program database and generate reports as required. 

 Communicate with database vendor on troubleshooting and/or changes needed. 

 Create ongoing opportunities for participants (youth and families), partners, and staff members to provide feedback on program operations. 

Process Improvements & Additional Duties 

 Streamline processes, troubleshoot situations, and proactively recommend improvements for efficiency. 

 Document processes and procedures. 

 Performs other duties as required. 


Skills & Experience 

 Excellent organizational skills 

 Excellent verbal, written, and interpersonal communication skills 

 Excellent judgement, including knowing when to engage colleagues or supervisors 

 Ability to delegate responsibilities to achieve quality results while building productive working relationships 

 Ability to multitask, prioritize, and respond quickly and calmly to crisis situations 

 Cultural responsiveness 

 Ability to work well as a member of a team – with partners and SPYS colleagues 

 Ability to work independently and prioritize work loads 

 Demonstrated ability to: 

 Deliver engaged support to staff for high expectations while empowering the team. 

 build trusting relationships with people of diverse backgrounds, identities, and experiences 

 maintain healthy relationship boundaries with staff, youth, partners, and families 

 maintain confidential information 

 advocate for increased racial equity and inclusion 

 Understanding of systemic racism and familiarity with public systems (education, justice, health, community networks, Ramsey County, East Metro resources, etc.) 

 Fluency in Spanish, Hmong, Somali, or other languages a plus 

 Training, instructional, and/or presentation skills a plus 

Background Experience Required 

An individual with team management experience to sustain, grow, and further develop proven programs. The successful candidate will lead programs, and work closely with the ED on strategies to advance the mission and grow the organization’s reach and impact. 

 Minimum of a BA, MA preferred 

 At least 10 years of experience with three of those in a team management role 

 Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs 

 Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems 

 Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth 

 Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance 

 Understanding of human resources, performance management plans, and corrective action policies 


 St. Paul Youth Services is an equal opportunity employer. Candidates from underrepresented communities and bilingual candidates are strongly encouraged to apply. 


 Our mission it to improve our community’s collective ability to engage and support all youth. St. Paul Youth Services (SPYS) partners directly with young people to build skills and resources to achieve their goals; guides nonprofits, schools, and public agencies in transforming their practices and cultures to be more youth-centric; and amplifies youth voice in public policy - all to achieve measurably more positive and equitable outcomes for our youth. Click here to learn more 

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