Position Opening: Receptionist/Diversion Program Assistant

Reports to: Programs Manager
Hours: 40 hours per week
Close date: open until filled


The Receptionist/Diversion Program Assistant is responsible for creating a welcoming environment for St. Paul Youth Services guests, clients, and the general public.  The selected candidate will perform all Administration and Program related clerical work as well as complete general office duties (i.e., data entry, typing, filing, copying).


Receptionist Responsibilities:

  • Functions as agency’s first point of contact by answering phones, welcoming clients and guests.
  • Follows procedures for controlling guest/client access to building by directing individuals to meeting locations, or contacting the staff needed to meet with clients.  
  • Provides general programmatic information and referral services to the clients and general public.
  • Maintains resources, materials, and knowledge needed to assist clients who may have more immediate needs
  • Responsible for agency’s client feedback evaluation reports.
  • Type agency correspondence and reports as requested.
  • Provide clerical and administrative support for agency/board meetings.
  • Maintains inventory of all forms, typing, updating and duplicating all forms as needed.
  • Responsible for office supply inventory and purchases supplies on a monthly basis.
  • Responsible for distribution of agency mail; Assist with direct mail.
  • Coordinates information for, types, and distributes the agency bulletin.
  • Performs other tasks and special projects as assigned by the Director of Operations. Director of Programs and/or Executive Director.
  • Responsible for maintaining agency’s common areas
  • Responsible for recording and producing reports for Behavior Intervention Program
  • Responsible for recording and producing reports for Children’s Crisis Response

Diversion Program Assistant Responsibilities:

  • Responsible for recording initial information regarding Diversion referrals, (i.e. database management, correspondence, etc.) 
  • Coordinate Diversion Groups (letters to Clients/ class registration/reminder letters)
  • Responsible for Diversion correspondence referrals regarding seconds/third follow up letters.
  • Responsible for recording and producing reports for Diversion
  • Assigned duties may be subject to change depending on program needs.


  • At least four years of general office work/receptionist experience.
  • Knowledge of general office practices and procedures.
  • Skills in word processing and data base management.
  • Skill in organizing, managing, prioritizing and categorizing multiple tasks, information and resources.
  • Ability to work with a diverse population.
  • Able to work evenings.
  • Demonstrated commitment to diversity, inclusion, racial equity and cultural/linguistic responsiveness.


  • Client centered orientation   
  • Understanding of restorative practices
  • Understanding of racial justice and equity
  • Use of client centered de-escalation language
  • Verbal and written communication skills
  • Professional personal presentation    
  • Organizing and planning
  • Attention to detail
  • Initiative
  • Reliability
  • Stress tolerance
  • Cultural Sensitivity


Direct resumes and cover letters to humanresources@spys.org
or St. Paul Youth Services, 2100 Wilson Avenue, St. Paul, MN  55119

St. Paul Youth Services is an Equal Opportunity Employer

Candidates representing communities of color and bilingual candidates are encouraged to apply.