Position Opening: Program & Training Manager
Reports to: Executive Director
Status: Full-time, exempt
Salary range: $45,000 – $55,000
Close date: open until filled
The Program & Training Manager strengthens existing contracted agency programming, including Behavior Intervention, Pre-Charge Diversion, and Children’s Crisis Response programs to ensure successful execution and evaluation, and is responsible for the curriculum development, successful execution, and evaluation of internal and external training.
The Program & Training Manager supervises a part-time administrative assistant and a team of program supervisors and/or staff.
DUTIES AND RESPONSIBILITIES
- Provide high-quality management of existing agency programs and delivery of program services to achieve measurable outcomes.
- Maintain positive relationships with program partner site leaders (e.g., school principals) on day-to-day program operations.
- Implement systems for evaluating program outcomes and track and report on qualitative and quantitative measures using CiviCore and other agency tools.
- Manage and develop program staff and a part-time administrative assistant, promoting excellence, growth, and teamwork. Complete annual performance reviews following agency protocol.
- Identify and recommend potential program improvements to the Executive Director.
- Communicate to the Executive Director in a timely manner any issues that arise affecting youth, staff, program delivery, partnerships, resources, or outcomes.
- Attend meetings with program partners as requested by the Executive Director.
- Provide input on program budgets as requested by the Executive Director.
- Increase agency visibility as an expert and thought leader by sharing expertise as a trainer, on committees, etc.
- Represent the agency on external committees/events with Executive Director approval.
- Stay current on and adopt best practices for early behavior intervention, restorative justice, crisis response, cultural responsiveness, and anti-racism.
- Ensure that programs and program staff consistently demonstrate agency values.
- Ensure compliance with all institutional and legal policies and protocol and with contractual obligations for programs.
- Promote youth voice and center youth needs, goals, and agency in programs.
- Develop and maintain a positive working environment and advance the strategic direction of the organization.
- Attend all required staff meetings and promote participation by program staff.
- Other duties as assigned.
- Identify training needs of public agency, nonprofit, and educational partners related to youth behavioral development.
- Develop training program – content, audience, delivery, schedule, and evaluation – that responds to those needs, advances the agency's strategic plan goals, and leverages agency expertise.
- Design, coordinate the logistics of, and deliver training in multiple formats to a wide variety of audiences
- Do pre-workshop preparation and post-workshop follow up to ensure training is targeted, practices are adopted, and to identify any need for and provide additional technical support
- Develop instructional strategies, course materials, assessment techniques, and appropriate integration of instructional technologies and best practices for all training events.
- Engage youth in the design and delivery of trainings; identify and recruit other subject matter experts to lead or contribute to training presentations.
- Create culturally-responsive presentations and safe, welcoming, and inclusive environments for training audiences.
- Deliver customized organizational consulting services to help organizations more effectively engage, serve, and partner with youth (consulting services would initially be delivered according to current agency practices, then refined over time).
- Market training and consulting services in collaboration with the Executive Director and communications staff.
- Create assessment and educational tools for organizations to identify and meet training and organizational consulting needs.
- Identify, submit proposals to, and present at conferences.
- Collect and track training and participant data for reporting purposes.
- Initiate and nurture positive relationships with a variety of youth-serving organizations, schools, and public agencies.
- Other duties as assigned.
- Master’s Degree in Social Work, Psychology, or other related human service field. (B.A. with equivalent experience, work towards advanced degree will be considered.)
- A minimum of five years of experience in youth/family early-intervention services.
- A minimum of five years of supervisory/management experience.
- Strong computer skills including email and web knowledge + skills working with spreadsheet, word processing and basic presentation software.
- Ability to use internal data and research from other sources to formulate program design and program improvement strategies.
- Demonstrated skills and experience in program management, development, and administration.
- Ability to form and maintain key professional relationships that both support the organization and build the organization’s professional credibility.
- Strong public speaking skills, particularly in relation to presentations focused on the organization’s mission and programs.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Demonstrated commitment to diversity, inclusion, racial equity and cultural/linguistic responsiveness.
Direct resume and cover letter to firstname.lastname@example.org.
St. Paul Youth Services is an Equal Opportunity Employer
Candidates representing communities of color and bilingual candidates are encouraged to apply.