Position Opening: On-Call Children’s Crisis Response Overnight Counselor

Program: Children’s Crisis Response
Hours: Program coverage is from 12:00 midnight – 8:00am weeknights.  In addition, applicant must be available to work some holidays.
Reports to: Children's Crisis Response Supervisor
Salary range: $3.00 an hour inactive, $19.00/hour active
Close date: position will remain open until filled


The Children’s Crisis Response Counselor is a member of a team responsible for providing in-home crisis intervention services to youth and their families. Individuals served by the team may be involved in runaway situations, experiencing family conflict, and/or in a mental health crisis. As an on-call professional, you will carry a phone with you (inactive rate of pay) and respond to crisis calls when needed (active rate of pay).


Program Responsibilities:

  • Provide crisis counseling to youth and families by phone during scheduled hours and initiate in-home crisis counseling when needed. 

  • Work in teams of two to provide in-home mobile crisis intervention to youth and families who are experiencing a mental health crisis or interpersonal conflict, including a runaway or child protection issues.  Services provided include assessment, de-escalation, crisis planning, stabilization, transportation, referral, and follow-up.

  • With shelter placements, assess youth in person to determine appropriate placement needs and work with families to find alternative placement options when possible.

  • In collaboration with the youth and family, develop a crisis plan that includes immediate, measurable goals as well as resources for longer-term services. 

  • Refer community-based services as appropriate to address youth/family needs.

  • Establish and maintain collaborative relationships with community resources, including but not limited to local law enforcement, Ramsey County Crisis Workers, juvenile corrections, or other non-profit agencies.

  • Work with program manager to develop strategies and action plans for accomplishing outreach goals to increase visibility and utilization of the service throughout Ramsey County.

Administrative Responsibilities:

  • Respond to all communication from clients, coworkers, or colleagues in a timely professional manner.  This includes voicemail, email, and program specific communication as designated (cell-phone, pager, etc.)

  • Maintain daily schedule as set by manager, notifying manager and agency front desk of any changes in schedule or anticipated availability.

  • Present a professional and positive image of our organization by maintaining dress and personal standards that are consistent with the audience or client group you will be working with on any given day or situation.

  • Maintain individual client records, and statistical information according to agency standards and specific program protocol.

  • Develop and maintain competency with basic computer programs and the data information system required to complete all functions and expectations of the organization.

  • Participate in individual supervision and group consultation. Attend minimum one per month weekly staff meeting.

  • On-going professional development including staying current on research and program related literature, attending workshops and seminars, and taking advantage of work related opportunities for learning on the job.

  • Maintain and responsibly care for agency equipment used in the course of performing job duties. (e.g. computers, cell phones, pagers, vehicles, etc.)  Employees will be held responsible for damage or loss of equipment resulting from the employee’s misuse or failure to appropriately safeguard the equipment.

  • Other tasks, committee assignments and/or special projects as assigned by supervisor/management team.


  • Bachelor’s Degree in behavioral science or related field and experience working with youth and families. Experience working with youth and families in crisis settings is desirable.

  • Able to relate to youth and families from diverse cultural and socio-economic backgrounds.

  • Strong interpersonal skills with the ability to relate well to a wide range of people.

  • Demonstrated organizational skills, self-motivation, and the ability to work as a member of a team.

  • Possession of current and valid Minnesota Driver's License.


Direct resumes and cover letters to humanresources@spys.org
or St. Paul Youth Services, 2100 Wilson Avenue, St. Paul, MN  55119

St. Paul Youth Services is an Equal Opportunity Employer

Candidates representing communities of color and bilingual candidates are encouraged to apply.